Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on Shorties, operated by ULADZISLAU ZHURAULIOU. Payments are processed by our merchant of record, Lemon Squeezy, and refunds are issued through the original payment method.

1. Digital Service

Shorties provides digital services (video processing using credits). Because processing consumes computing resources immediately, some purchases are non-refundable once the related service has been used, except as required by law or described below.

The number of credits a generation consumes depends on the options and processing mode you choose, and is always shown before you start. Credit rates and subscription prices may change in the future, as described in our Terms of Service; such changes never apply retroactively to amounts already charged.

2. Subscriptions

• You can cancel your subscription at any time. Cancellation stops future renewals; your plan remains active until the end of the current billing period.
• We do not provide prorated refunds for partial billing periods, except as described in Section 4 or where required by law.
• If we notify you of a price increase, you can cancel before it takes effect and you will not be charged the new price.
• Annual plans receive the full year of credits at the start of the subscription. Where a refund is granted, it is calculated pro rata against the credits already consumed, not against the calendar time remaining: credits spent on generating shorts are non-refundable, because the processing they paid for has already been performed.
• If you were charged due to a clear billing error, contact us and we will correct it.

3. Credit Top-Ups

• One-time credit purchases are refundable only for the portion of credits that remain unused.
• Credits that have already been consumed to generate shorts are non-refundable.

4. EU Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason. To exercise it, send us a clear statement (for example, an email to uladzislau.zhurauliou@gmail.com) before the 14 days have passed.

• If you have not used the Service during that period, you receive a full refund.
• If you asked us to start providing the Service during the withdrawal period (for example, by starting a generation), you pay only for what has already been provided — calculated from the credits consumed — and receive a refund for the rest, in line with Article 14(3) of Directive 2011/83/EU.
• The right of withdrawal ends once the service has been fully provided, where you expressly agreed to immediate performance and acknowledged that you would lose the right of withdrawal on full performance.

Refunds under this section are made within 14 days of receiving your withdrawal notice, using the original payment method, through our merchant of record, Lemon Squeezy.

5. Service Failures

If the Service fails to deliver a result you paid for due to a fault on our side (for example, processing fails and your credits are consumed without a usable output), contact us and we will restore the affected credits or issue an appropriate refund.

6. How to Request a Refund

Email uladzislau.zhurauliou@gmail.com with your account email and the order or transaction details. We aim to respond within a few business days. Approved refunds are processed by Lemon Squeezy to your original payment method; the time to appear on your statement depends on your bank or card issuer.

7. Contact

Questions about refunds? Reach us at uladzislau.zhurauliou@gmail.com.